FAQ

An evaluation is required so I can identify the client’s strengths and areas of need to form a plan of care. It is important to understand potential causes and reasons for your concerns, which can be identified during an evaluation. Evaluations are completed at the initiation of services and annually if services last more than one year. We will look at physical, cognitive, and emotional skills potentially impacting performance related to sleep, regulation, play, feeding, education, and daily living skills. We will accept another evaluation completed by an occupational therapist to initiate services on a case by case basis. Previous evaluations must have been completed within the last 6 months.

You, or another guardian (18 years or older) must be present with the child during therapy services. The exception being if services take place at your child's school.

Cancellations will happen, and that’s okay! If you cancel with more than 24 hours notice, there is no fee. Cancelations within 24 hours will be subject to a cancelation fee or no show fees are $50/sessions. No show fees mean you are not home when we arrive for the appointment. 

Maryland Medicaid: We are in-network with Maryland Medicaid. All Maryland Medicaid programs require a signed medical prescription with a ICD-10 code from your child's pediatrician for occupational therapy evaluation and treatment services. We will need this prior to scheduling your child's initial evaluation.

Humana/Tricare: Otter Kids Therapy is a TRICARE-authorized, non-network/nonparticipating provider. A current prescription/referral for occupational therapy is required prior to beginning services. Depending on your TRICARE plan and benefits, additional referral or authorization requirements may apply.

As a courtesy, Otter Kids Therapy will submit claims directly to TRICARE for covered services. You will be responsible for any applicable deductible, copayment, cost-share, and other patient-responsibility amounts determined by TRICARE.

You are also responsible for services that TRICARE determines are not covered or not payable under your benefit plan, including services that require but do not have the necessary referral or authorization, to the extent permitted by applicable law and TRICARE requirements.

Insurance coverage and payment are not guaranteed. A referral, authorization, or verification of benefits does not guarantee payment by TRICARE.

Don’t have Medicaid or Humana/TRICARE: For those who do not have Medicaid or Humana/TriCare insurance, our services may be covered by your out of network insurance benefits, paid with HSA or FSA accounts, or paid as an out-of-pocket payment. We can provide you with a Superbill so you can submit to your insurance company for potential reimbursement. Prices listed under services are self-pay rates. Frequency of services will be decided upon together at initiation of services or during evaluation. Contact us for more information.